Shipping is FREE on all orders to customers within the United States.
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and preauthorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the preauthorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@procleanersupply.com.
Freight Shipping Disclaimer (Commercial Equipment)
Some products we sell are commercial-grade and ship via freight carriers (LTL/FTL) rather than standard parcel services. Freight shipping works differently than UPS/FedEx Ground and typically delivers curbside.
Unless explicitly stated on your order/invoice, freight delivery does not include:
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Inside delivery (bringing product into the building)
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Unpacking, debris removal, or setup/installation
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Carrying items up stairs/elevators
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Placement into a specific room
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Assembly or product training
If you need inside delivery, liftgate service, residential delivery, limited-access delivery, or scheduled delivery, contact us before ordering so we can quote the appropriate shipping option.
Delivery Appointments, Access & Special Services
Freight carriers often require a delivery appointment and typically deliver during standard business hours. Transit times shown on product pages (or communicated by support) are estimates and may change due to weather, terminal backlogs, carrier constraints, holidays, or other factors outside our control.
The customer is responsible for ensuring the delivery location can accept a freight truck and safely receive the shipment, including:
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Confirming the address is correct and complete (suite/unit numbers included)
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Ensuring adequate access for a freight truck (clearance, turning radius, loading zone)
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Having someone present to receive and inspect the shipment during the appointment window
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Having the appropriate equipment/labor to move the product from curbside into your facility
Certain delivery locations (including schools, government buildings, hospitals, prisons, construction sites, marinas, farms, remote areas, and similar sites) may be classified by carriers as limited access and may trigger additional fees. If special services are required but not requested in advance, the carrier may apply additional charges, and the customer may be responsible for those charges.
If a carrier attempts delivery and cannot complete it due to access issues or no one being available, re-delivery fees may apply.
International Orders
Please be aware that our products are made specifically for the United States market. This means that they require a 110V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to the United States standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment through our ultra secure online payment gateway.
Damages (Important)
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged please send photos to info@procleanersupply.com, then visit our Returns page and lodge your return claim online.
Refused Deliveries, Re-Delivery, and Related Fees
If a delivery is refused for reasons unrelated to shipping damage (for example: incorrect address details, inability to receive freight, missed appointment window, or a change of mind), the carrier may return the shipment or charge storage/re-delivery fees. In those cases, the customer may be responsible for any applicable shipping, return freight, re-delivery, or storage charges billed by the carrier.
If you refuse delivery due to visible damage, make sure the refusal and damage are clearly documented by the carrier and take photos when possible.
Questions
If you have any questions about shipping, freight delivery requirements (liftgate, inside delivery, etc.), or tracking, contact us at info@procleanersupply.com.